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Terms of Sale

1.1. "Site" is the website www.marcafe. it, dedicated to the sale of the products of Torrefazione Adriatica Spa.
1.2. "Customer" is the person (natural or legal person) making a purchase on the Site, accepting the general conditions of sale.
1.3. "Order" is the request form of the goods on sale, completed by the Customer on the Site.
1.4. "Products" are the goods offered for sale on the Site, in accordance with the terms and conditions of sale.
1.5. "Price" is the consideration for the sale of goods only.
1.6. "Contract" is the distance contract that relates to the sale of products, according to the general conditions of sale.
1.7. "Parties" are the company Torrefazione Adriatica Spa and the Customer.

2.1. Products are sold according to the terms and conditions of the contract published on the site at the time of order.
2.2. The contract is concluded and binding on the parties when Torrefazione Adriatica Spa send the order confirmation to the email address of the customer, designated by his or her registration to the site.
2.4. Prices and products are subject to change without prior notice.

3.1. The delivery of the products to the shipping address provided by the customer order is made by courier.
3.2. Delivery of products: 2/3 working days for Italy, 5 working days for foreign countries after the date of receipt of the notification. The times are indicative and not binding for Torrefazione Adriatica Spa .
3.3. In the event one or more Products are out of stock after the Order, Torrefazione Adriatica Spa shall be entitled to ship the remaining products ordered by the Customer. The partial delivery shall be deemed as valid and the Customers shall not be entitled to refuse the delivery nor to ask for any compensation or indemnity whatever.
3.4. At the time of delivery, ownership and risk relating to the carriage of the goods shall pass to the customer.

4.1. To purchase the Products, it is required the registration to the Website by the customer. He shall provide the necessary data for the execution of the order and the shipping/delivery of the Products. The registration is free and it is necessary only for the first purchase. The Customer shall be responsible for providing correct, true and complete data as to personal details, personal addresses and any other information useful for executing the Order.
4.2. The Customer shall pay the Price of the purchased Products and shall keep copy of the purchase order confirmation, sent by to the e-mail address provided by the Customer during his registration to the Website.

5.1. The prices are expressed in Euro (€) and include the Value Added Tax (VAT) applicable to the respective category of products.
5.2. The total price resulting upon completion of the order includes shipping costs, but it does not include any custom duties and/or additional taxes on sale, necessary for importing goods in a foreign country. Any extra charge concerning the customs clearance procedures shall be charged exclusively to the recipient of the delivery.
5.3. The payment of the Price shall be made:

  • upon execution of the order, for the payment in advance by Credit Card;
  • at the time of delivery of the products, payment on delivery. This form of payment can be made by cash only and only for orders delivered in Italy.

6.1. The parties shall not be held responsible for the delay in the fulfillment of their obligations, in compliance with the Contract, in the event such delay is caused by circumstances which go beyond their reasonable control. The party is late due to force majeure shall be entitled to an extension of time needed to fulfill such obligations.

7.1 Trademarks, brand logos and other characteristic marks of any kind used in the Website belong to their respective owners.
7.2 The use by unauthorised third parties of trademarks, logos and other characteristic marks - including their reproduction on other websites - is vorbidden.
7.3 All the website contents (texts, graphics, animation and images) are protected by copyright.

8.1. In compliance with art. 5 of Legislative Decree No. 185 of 22 May 1999 and with Legislative Decree No. 50 of 15 January 1992, the right of withdrawal is the right of the customer to terminate the contract by returning products purchased with consequent price refund.
8.2 The right of withdrawal can be exercised by natural persons who act for purposes that cannot be directly referred to the professional activity carried out. Therefore, retailers and firms are excluded from the exercise of such right.
8.3 The right of withdrawal can be exercised by sending within 7 working days a written notice by e-mail to the following e-mail address: Such notice can be sent also by fax to the number +39 085 8061928.
8.4. In order to exercise the right of withdrawal the purchased Products shall be returned in good state of preservation and complete with original labels. The returned products must be accurately packed in order to protect the original covers from any damage, writing or labelling.
8.5. Products shall be returned to the following address: Torrefazione Adriatica Spa - Via Ripoli snc - 64021 Giulianova (TE) ITALY. The refund of the amount paid or the replacement of the Products shall be made in about 30 days from the receipt of the return goods, upon control of the state of the preservation.
8.6. The refund does not include shipping charges, related to both the initial delivery of the goods and the subsequent return.
8.7 For products purchased in the Outlet section, discounted or customized products, customers are not entitled to any refund. In any event, the customer can ask for:

  • the replacement of the product
  • a voucher for a value corresponding to the amount paid, which can be used at some future date.

For any further information please refer to the "GENERAL INFORMATION" ("HELP") section.

Par. 9 - PRIVACY
9.1. Data provided by the customer necessary for performance of the contract shall be treated in accordance with the provisions of Legislative Decree 2003 no. 196 concerning "Personal Data Protection". For more information see the " PRIVACY" section.

10.1. This Contract supersedes all prior contracts, agreements and covenants between the Parties and constitutes the entire agreement between the parties regarding the subject matter of the contract, together with the order, the general conditions for the use of the site and the conditions of to the registration service.
10.2. Any change or amendment of the contract must be accepted in writing by both Parties.

Par. 11 - NOTICES
11.1. All notices between the Parties shall be in writing and sent to the other party specified in the contract and order. Notices sent to the e-mail address of the other party - specified on the Website and in the Order - shall be intended as sent in writing.
11.2. Notices concerning the validity or the existence of this agreement shall be made exclusively by hand delivery or sent by Registered letter with Advice of Receipt.

Par. 12 - LANGUAGE
12.1. The sale contract is drawn up in two version: in Italian and English. In case of any discrepancy version will prevail in Italian.

13.1. The contract will be governed by and construed in accordance with Italian laws.
13.2. The Parties agree that it is expressly excluded from application to this Agreement of the United Nations Convention on Contracts for the International Sale of Goods.
13.3. For any dispute arising from the contract or related to it will be competent the jurisdiction of the Court of Teramo, Italy.