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General Information

Welcome to "www.marcafe.it", the official online store by Torrefazione Adriatica Spa.
In this section you will find general information on products, purchases, shipments, registration to the Website and to all the services offered by Torrefazione Adriatica Spa.

PRODUCTS
Product search
Searching for a product on www.marcafe.it is easy: you can search for it in the categories listed on the left side, by selecting a subcategory, or enter the name of the product in "Search", at the top right side.

Prices
All product prices are given in Euro (€), inclusive of VAT (Value Added Tax) specifically in force for the different product categories.
The total price resulting upon completion of the order is inclusive of transport charges, but exclusive of customs duties and/or additional taxes on sale. Prices may change for reasons beyond Torrefazione Adriatica Spa's control; if that is the case, the price will be updated on the Website.

Product categories
If you have some doubts in choosing the right product, you can search for it in the categories listed on the left side on the Website.

REGISTRATION
Before purchasing on www.marcafe.it, you need to register to the Website.
Registration is free, quick and it does not entail any obligation to purchase.

How do I register?
Fill in the registration form with your personal data and choose a password. After entering all required data, a confirmation message will be displayed. From then on, you will be a full registered user and be able to access the "Account" area.

Why do I register?
You need to register in order to provide all data required both to carry out the order properly and to access the store services easily. From the second purchase on, you only need to enter your identification data, that is User Id and Password, and no other form is required.

How we use the collected information?
The data you provided during the registration are stored in our electronic archives, processed safely and used either for purchasing purposes or for informing you about our activities, in accordance with the privacy regulations.

Modification or erasure of data
You can modify your data any time, by either accessing directly the reserved area or asking for data erasure at info@marcafe.it. For any further information concerning personal data treatment, please visit the "Privacy" section.

Account
The Account area is the reserved area where the user only can log in to by entering his identification data. In this section, you can check the items contained in your cart and the status of your orders, or modify your data.

PURCHASES
Only registered users on www.marcafe.it can purchase products by following carefully the online procedure. Torrefazione Adriatica Spa reserves the right to refuse or cancel the order in case either there are reasonable doubts about the integrity of the placed order - incomplete or inconsistent personal data, default for past due payments, doubtful credit card authenticity - or the requested products are not available. The refusals or cancellation of orders are communicated (by e-mail or by phone) : this communication may not be made timely but after a further request for information made by the customer.

How do I make a purchase?
Purchasing on www.marcafe.it is easy:

  1. Click on the product to access the product sheet and details. Select quantity and size, then click on "Add to cart".
  2. If you have not logged in yet, you are required to enter the identification data (login and password) provided for your registration on www.marcafe.it
  3. Check your order summary and select the method of payment: by cash ( cash on delivery - Italy only), bank transfer (Italy and foreign countries), paypal (online payment in advance - Italy and foreign countries) and credit card (online payment in advance - Italy and foreign countries).
  4. If you choose to pay by credit card, you will be logged in to a protected page with VeriSign control to continue. If you choose to pay by paypal, you will be logged in to a Paypal protected page.
  5. Once you have completed the purchase procedure, you'll receive a confirmation e-mail containing all identification data of your order.

Only adults (18 years or over) are allowed to place an order. www.marcafe.it and Torrefazione Adriatica Spa can't be held responsible for orders placed by under-age people without the permission of parents.

Remove a product from the cart
Removing a product from your cart check the box next to the product you want to remove, then click on "Update cart", near the product to remove. That product in the cart will be removed and the amount will be updated.
If you want to change product quantity in the cart, select the new quantity, and wait for updating.

METHODS OF PAYMENT
For purchasing on www.marcafe.it you can pay:

  1. by Credit Cart (in Italy and foreign countries). Only Visa or Mastercard credit cards are accepted.
  2. by PayPal (in Italy and foreign countries).
  3. by Bank transfer (in Italy and foreign countries).

PAYMENT SECURITY
All transactions go through a protected page verified by VeriSign with SSL (Secure Socket Layer) certification technology, a system granting the online maximum security. The SSL secure encrypted transmission prevents unauthorised people from accessing your credit card data.

CHARGING OF PAYMENT
If you pay by credit card, during the order process an authorization for payment is required.
The amount is actually charged within 3 weeks max.

SHIPPING
Product shipping is carried out by the following courier:

  • BRT Spa - Courier express service

A service of tracking of the package is active on the site web of the courier.
The BRT make deliveries from Monday to Friday, either in the morning or afternoon. The courier doesn't advise the recipient regarding to days and exactly times of delivery: this service can not be required. It's important to specify a delivery address where someone can collect the goods. It is also important to indicate always the name on the intercom.
Torrefazione Adriatica Spa can't be held responsible for any inefficiency of the courier.

DELIVERY TIMES
Italy: delivery will be made within 48-72 working hours, shall not be taken until 24 hours from the date in which the payment for the order. Any delay in delivery can be caused by either temporary product unavailability or inefficiency of courier. If the latter is the case, Torrefazione Adriatica Spa can't be held responsible. Once 5 working days have elapsed (except Saturday and Sunday) and you have not received the goods yet, please call the phone number +39 085 - 8072141 or get in touch with customer service at manueladilodovico@marcafe.it. Delivery times could be delayed due to holidays.

Foreign countries: delivery will be made within 5 working days, shall not be taken until 24 hours from the date in which the payment for the order. Any delay in delivery can be caused by either temporary product unavailability or inefficiency of courier. If the latter is the case, Torrefazione Adriatica Spa can't be held responsible. Once 8 working days have elapsed (except Saturday and Sunday) and you have not received the goods yet, please call the phone number +39 085-8072141 or get in touch with the customer service at info@marcafe.it.
Delivery times could be delayed due to holidays. Do not enter a PO BOX in the address field since the courier couldn't deliver the goods. So please enter a standard address for delivery.
If a Country is not listed, it means that delivery is not provided for that Country. However, Torrefazione Adriatica Spa srl is considering the possibility to extend the list of Countries where making shipping to. We suggest you to contact info@marcafe.it.

CUSTOM DUTIES AND TAXES
If a delivery is made towards a non-EU country, goods could be subject to custom duties and taxes on sale, if required. Any extra charge concerning customs clearance procedures shall be charged exclusively to the recipient of the delivery. If goods are not accepted by the customer or are not delivered for any other reason (e.g. wrong recipient's address and/or telephone number, the recipient is repeatedly absent, etc.), an amount is withheld for the following expenses: "goods delivery" + "goods return" + "customs duties for return" are charged to the recipient. The price of goods will be refunded. Customs duties and taxes may differ from country to country and are charged when goods reach their destination. For further information concerning the amount of customs duties and taxes, and clearance procedures, please contact the Customs Offices in the Country of destination.

WITHDRAWAL RIGHT AND RETURNED GOODS
The Italian Law (Legislative Decree dated May, 22nd 1999 no. 185 art. 5) establishes that the consumer who acts in an unrelated way to his own commercial activity - retailers and companies are not included - can exercise the withdrawal right by returning the article to the seller in order to obtain a refund or a replacement, in the cases provided for in law.
For whatever reason that the customer would not be satisfy of the purchase, the customer will have the withdrawal right from the contract without penalty.

How to exercise the withdrawal right?
The withdrawal right can be exercised by sending - within the following 15 working days - a registered letter with signed return receipt to the following address: Torrefazione Adriatica Spa - Via Ripoli snc - 64021 Giulianova (TE). The communication can be sent also by email to info@marcafe.it or manueladilodovico@marcafe.it or by fax at the number : +39 085-8061928. Goods must be returned - within the following 15 days and joining the filled in Returning Form - to the following address:

Torrefazione Adriatica Spa
Via Ripoli snc - 64021 Giulianova (TE)
ITALY

Returning cost will be paid by the customer. The essential condition to exercise the withdrawal right is to return the purchased items in a good preservation state, with the original labels and packaging; all the returned items must be accurately packed in order to protect the original covers from any damage, writing or labelling. Transport risks in goods returning will be charged to the customers.

REFUNDS AND REPLACEMENTS
Refund time of the consideration of the purchase is around 30 days, while the replacement time of the item is around 10 days, after checking the goods status. Some delays might be caused by postponed deliveries to Torrefazione Adriatica Spa from the postal service. After the above-mentioned time, please call +39 085 - 8072141 or send a fax to +39 085 8061928 or an e-mail to info@marcafe.it or manueladilodovico@marcafe.it. Cash on delivery payment (in Italy only) will be refunded by bank transfer.
Credit card payment will be refunded by re-credit of the amount and refund time can depend on the credit card used. Refund excludes transport charge (both for shipments and returning) and possible customs duties/taxes.

REQUEST AND COMPLAINTS
Deadlines to forward requests or make complaints are the following:
15 DAYS for complaints related to faulty and missing goods or products not conforming to the order.
3 MONTHS for requests related to shipments or deliveries (e.g.: goods not received , warehousing of the package, delivery issues, etc.)
6 MONTHS for requests concerning payment or refunds.

COPYRIGHT AND TRADEMARKS
Trademarks, logo, and other distinguishing marks of any kind, used in the Website pages, belong to their respective owners and their use is prohibited, including their reproduction on other Websites by unauthorised third parties.
All the website contents (texts, graphics, animation and images) are protected by copyright.

APPLICABLE LAW
The regulation in force applicable to the purchases on www.marcafe.it is the law of the Italian Republic. For any controversy related to the product marketing on the website, the competent court will be the Court of Teramo.

CUSTOMER CARE
A customer service is at your disposal for any further information concerning products, orders, shipment, personal data and general services.
You can contact the customer service in the following system:

  1. by e-mail: info@marcafe.it or manueladilodovico@marcafe.it, for further information concerning products, order, shipments, sale conditions, information about Website registration and operation, advice and suggestions etc. For any request related to the placed orders, the order identification number is required;
  2. by telephone: +39 085- 8072141
  3. by fax: +39 085 - 8061928

For further information concerning refunds or transactions by credit card, send a fax to +39 085 - 8061928.

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